We will replace your MNTN item within 12 months of purchase if it has been damaged due to faulty fabric, stitching, error in manufacturing. Please return your garment as soon as possible so we can assess its condition and send you a replacement. Damage that occurs after a year is usually caused by wear and tear, in this instance we will make a case by case review on the fault and work with you on a suitable outcome.
Please contact firstname.lastname@example.org for instructions on how to process your warranty item.
Our metal / bamboo badges will last a lifetime and then some. Our caps are designed to offer a comfortable fit but as with any fabric item with lots of adventures will eventually wear out, as it should.
We will happily up-cycle your badge at no additional product cost, you just cover the cost of postage to us and back to you.
Simply post your worn out cap along with a pre-paid post satchel back to us, once received we'll remove your metal patch with the beautiful patina your adventures have helped develop. We'll rivet the badge onto a new cap that best matches the original and post pack to you. Bare in mind that our cap range will change and develop over time but we'll work with you to find the best and closest option to the original design with the same / similar original cost.
Please contact email@example.com for instructions on how to process your up-cycling and let us know to expect your parcel.